Phaxis

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Senior Business Analyst - Salesforce

REMOTE, NJ 07054

Posted: 09/25/2025 Employment Type: Contract Job Number: 26401478 Pay Rate: 70-80 USD/Hour

Job Description


100% Remote

SUMMARY:
We are seeking a Senior Business Analyst with Salesforce experience that will have responsibility for eliciting business needs, specifying user stories/use cases, modeling processes, evaluating system impacts, performing detailed analysis, prioritizing business requests, and partnering with the project team to ensure the successful delivery of new system capabilities, enhancements, and fixes in support of various applications.

REQUIREMENTS:
  • 70% Work with constituents across the organization to understand current processes, systems and opportunities and capture requirements for new processes, systems, user interfaces and user experiences through various methods, including to but not limited to requirements gathering sessions, interviews, surveys, workshops, etc.
  • Collaborate with vendor partners and internal team members to communicate needs and requirements and determine appropriate solutions.
  • Advise on best practices.
  • Document current and future state in various forms including functional requirements, user stories, wireframes, interface designs, workflows, swim-lane diagrams, presentations, etc. For appropriate audiences including C-Level, business stakeholders and technical teams.
  • 20% Collaborating with IT Development (onshore/offshore) and QA to ensure appropriate and
  • adequate system testing is performed.
  • Facilitating, coordinating and execution of User Acceptance Testing (UAT).
  • 5% Providing guidance, reviewing work and providing feedback to other team members.
  • 5% Performing other duties as assigned.


KNOWLEDGE, SKILLS & ABILITIES
  • Experience capturing, and documenting B2B customer centric requirements, with a focus on minimizing customer pain points, and providing visibility into operational data.
  • Eliciting, documenting, and mapping Salesforce data to/from 3rd party and custom systems (SAP, Data Lake, etc.)
  • Perform analysis and design using various methods, including: business requirements, functional specifications, user stories/acceptance criteria, use cases, swim lanes, and process flows, swim lane diagrams, AS-IS / TO-BE diagrams, and mock-ups/wireframes.
  • Understanding of best practices with Digital User Interface designs and User Experience.
  • Experience with visually modeling requirements using tools.
  • Experience in SDLC and Agile/Scrum methodology.
  • Experience in Jira.
  • Experience with documenting requirements for integrations between enterprise systems.
  • Strong experience in business process design and workflow analysis.
  • Strong knowledge and execution of IT Standards, Policies and Procedures.
  • Knowledge of Information Security Practices.
  • Knowledge of Project Management Methodologies & Tools.
  • Experience in working with multiple data sources and ERPs
  • Experience in the Manufacturing Industry is a plus.
  • Google Suite and Lucid Charts knowledge is a plus.
  • Experience with Salesforce Sales Cloud and Experience Cloud is a plus.


ADDIONTIONAL SKILLS:
  • Strong ability to influence and drive cross-functional decisions and initiatives.
  • Very Strong drive for results.
  • Very Strong ability to think conceptually and forward thinking.
  • Strong estimating skills.
  • Strong ability to communicate ideas in both technical and user friendly language.
  • Strong ability to manage multiple concurrent initiatives.
  • Very Strong Prioritization skills.
  • Very Strong Analysis & Problem Solving Skills.
  • Strong Adaptability.
  • Good Vendor Management Skills.
  • Very Strong Communication skills (verbal & written).
  • Strong Decision Making skills.
  • Strong Collaboration skills.
  • Very Strong Customer Focus and client interface skills.
  • Initiates Self Action.
  • Strong Business Acumen.
  • Strong Skills in Building Working Relationships
  • Good Stress Tolerance skills.
  • Strong Planning, Organizing & Follow-Up skills
  • Strong Attention to Detail.
  • Strong Time Management skills.
  • Strong Meeting facilitation skills.
  • Strong Relationship Management skills –ability to interact well with all levels of management, quickly and effectively build credibility and relationships.


EDUCATION / EXPERIENCE:
  • Bachelor 's Degree in Computer Science, Information Systems, Business (with IT focus), or related majors and/or track record of work experience in areas described above.
  • 5+ years 'experience in systems analysis and design with a proven record of successful
  • medium to large scale project implementations, preferably in enterprise
  • Business-to-Business durableable goods, construction, or building materials. Manufacturing.
  • Certified Business Analysis Professional (CBAP) or similar certification is a plus.

Meet Your Recruiter

Jay Wright

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Drew Anson

Chief Delivery Officer

Drew Anson is Chief Delivery Officer at Phaxis, a Workforce Solutions Company based in New York.

In this role, Drew leads the delivery and recruiting working closely with the leadership team to define a model that is efficient at supporting the firm s current needs and is scalable for future growth.

Drew is a seasoned executive with more than 13 years of Services & Recruitment experience. In that time, he has supported numerous Fortune 100/500/1000 organizations across industries by providing global workforce solutions, namely resources and thought leadership for large-scale projects, implementations, and managed services.

Prior to joining Phaxis predecessor firm Park Hudson in 2021, Drew spent three years at engineering technology and talent solutions firm, Collabera, as Director of Sales in North Carolina. Earlier in his career, he spent nearly eight years at Insight Global, most recently as Sales Manager of the Columbus, OH office.

He holds a degree from Central Michigan University in Sales & Marketing.

Favorite Book: Extreme Ownership Jocko Willink & Leif Babin
Favorite Team: Michigan Wolverines
Inspirational Quote: There is no substitute for hard work. Thomas A. Edison