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REMOTE Legal Intake Center Agent

Houston, TX 77004

Posted: 10/11/2026 Employment Type: Contract to Hire Job Number: 29243273 Pay Rate: 20-20 USD/Hour

Job Description


LEGAL INTAKE CENTER AGENT –REMOTE ROLE FOR CENTRAL, MOUNTAIN AND PACIFIC TIMES
Monday–Friday 

Join a high-profile law firm for a remote role an Intake Center Agent and become an important first point of contact for individuals seeking legal representation. This is a fast-paced, client-focused role ideal for someone who is professional, empathetic, detail-oriented, and comfortable handling a high volume of calls. Monday - Friday, 9am-5pm. Hourly rate is $20/hour. Qualified resumes to jmoses@phaxis.Com

Responsibilities:
  • Handle a high volume of inbound and outbound calls with prospective and existing clients.
  • Gather and accurately document detailed client and case information.
  • Pre-qualify potential clients based on established case criteria.
  • Follow up with clients to obtain medical records and other required documentation.
  • Enter and update information in the firm’s case management system.
  • Send legal documents and coordinate follow-up appointments and communications.
  • Provide professional, compassionate customer service while handling sensitive information.
  • Escalate complex questions or concerns to the appropriate legal team.
  • Assist with data entry, filing, and other administrative tasks as needed.

Qualifications:
  • Excellent verbal communication and active listening skills.
  • Bachelor's degree
  • Strong customer service skills and a professional, empathetic approach.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and accurate data-entry skills.
  • Excellent computer skills;proficiency with Microsoft Office.
  • Previous call center, client services, legal, healthcare, or administrative experience preferred.
  • Familiarity with legal terminology or case management systems is a plus.

This is an excellent opportunity for a polished, motivated professional who enjoys helping people and wants to build experience within a respected legal environment.

Meet Your Recruiter

Julie Moses

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About Houston, TX

Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!
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Drew Anson

Chief Delivery Officer

Drew Anson is Chief Delivery Officer at Phaxis, a Workforce Solutions Company based in New York.

In this role, Drew leads the delivery and recruiting working closely with the leadership team to define a model that is efficient at supporting the firm s current needs and is scalable for future growth.

Drew is a seasoned executive with more than 13 years of Services & Recruitment experience. In that time, he has supported numerous Fortune 100/500/1000 organizations across industries by providing global workforce solutions, namely resources and thought leadership for large-scale projects, implementations, and managed services.

Prior to joining Phaxis predecessor firm Park Hudson in 2021, Drew spent three years at engineering technology and talent solutions firm, Collabera, as Director of Sales in North Carolina. Earlier in his career, he spent nearly eight years at Insight Global, most recently as Sales Manager of the Columbus, OH office.

He holds a degree from Central Michigan University in Sales & Marketing.

Favorite Book: Extreme Ownership Jocko Willink & Leif Babin
Favorite Team: Michigan Wolverines
Inspirational Quote: There is no substitute for hard work. Thomas A. Edison