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Client Relations Analyst

South Jordan, UT 84095

Posted: 07/15/2026 Employment Type: Contract Job Number: 28859736

Job Description

The primary responsibility of a Client Relations Analyst is to research and respond to operational client complaints while ensuring the Firm's compliance with regulatory requirements and internal complaint-handling guidelines. Analysts in this role must collaborate effectively with business partners, including field and operations staff and management, to escalate and resolve complaint-related issues. They are also responsible for building strong working relationships with Client Relations Editors while learning departmental processes and style guidelines. Strong organizational and time management skills are essential, as analysts must effectively manage their workload while demonstrating initiative, self-motivation, and accountability.

This position also requires participation in the coverage of client-facing telephone lines, with analysts expected to provide phone support at least one day per week. Analysts must maintain a professional and client-focused approach while handling incoming calls and addressing inquiries.
In addition, this position may support various operational functions within Client Relations, including settlement processing, privacy opt-out processing, and participation in special projects as needed.

Qualifications and Skills Required:
  • Excellent grammar and composition skills.
  • Excellent written and oral communications skills.
  • Preferred candidates will possess a Bachelor's degree in Finance, Economics, English/Communications or a related discipline;work experience considered in lieu of these degrees.
  • Preferred candidates have knowledge and some level of expertise in the brokerage industry or banking operations.
  • Strong initiative and drive.
  • Proficiency in Microsoft Word and Outlook programs.
  • Proven ability to work effectively with all levels of employees.
  • Exceptional phone presentation skills.
  • Able to perform efficiently in a fast-paced, changing environment while handling a wide variety of tasks.
  • Strong organizational skills, attention to detail, and excellent follow-up skills.
  • Ability to be self-motivated and succeed in a team atmosphere.

Meet Your Recruiter

Robyn Banks

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About South Jordan, UT

Start your career journey in beautiful South Jordan, Utah! This vibrant city nestled in the heart of Salt Lake County offers a perfect blend of stunning mountain views, outdoor recreational opportunities at the nearby Jordan River Parkway Trail, and a thriving job market. With easy access to top-notch dining options like the award-winning Tushar Brazilian Express, cultural attractions at the Gale Center of History and Culture, and entertainment at the nearby Hale Centre Theatre, there's something for everyone here. Join us in South Jordan and discover why this charming locale is the perfect place to grow both personally and professionally. Explore our job listings today and take the first step towards a fulfilling career in this enchanting region.
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Drew Anson

Chief Delivery Officer

Drew Anson is Chief Delivery Officer at Phaxis, a Workforce Solutions Company based in New York.

In this role, Drew leads the delivery and recruiting working closely with the leadership team to define a model that is efficient at supporting the firm s current needs and is scalable for future growth.

Drew is a seasoned executive with more than 13 years of Services & Recruitment experience. In that time, he has supported numerous Fortune 100/500/1000 organizations across industries by providing global workforce solutions, namely resources and thought leadership for large-scale projects, implementations, and managed services.

Prior to joining Phaxis predecessor firm Park Hudson in 2021, Drew spent three years at engineering technology and talent solutions firm, Collabera, as Director of Sales in North Carolina. Earlier in his career, he spent nearly eight years at Insight Global, most recently as Sales Manager of the Columbus, OH office.

He holds a degree from Central Michigan University in Sales & Marketing.

Favorite Book: Extreme Ownership Jocko Willink & Leif Babin
Favorite Team: Michigan Wolverines
Inspirational Quote: There is no substitute for hard work. Thomas A. Edison