Phaxis

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Director of Customer Project Management

South Plainfield, NJ 07080

Posted: 04/15/2025 Employment Type: Direct Placement Job Number: 25282516 Pay Rate: 130000-140000 USD/Year

Job Description

Great opportunity to join this leading cosmetics manufacturer. The Director will be responsible for 2 plants in central NJ for cosmetics and fragrance products and champion the business through the management of Project Management and Planning Departments with a focus on timely development of new projects, accurate order management, and exceptional delivery performance.
This position is a key member of the Leadership team and manages the relationship between sales and operational functions. The role is responsible for tracking and ensuring monthly sales forecast and interfaces regularly with other departmental leads to align on planning, production and shipment processes that support revenue and profit achievement. The Director oversees and improves processes with the aid of all department leaders from post order receipt through shipment stages. A key objective is to grow the customer base while ensuring efficiency and effectiveness at every level of the organization. This leader drives team performance in the areas of entering sales orders, and related charges, product timelines, customer supplied items, supporting document maintenance, updates on order status, responsiveness to client concerns and feedback, in addition to weekly and monthly KPI's for On Time and In Full.

Essential Functions:

Ensure that the entire CPM team understands technologies, capabilities, and is routinely updated on lead times and business changes that may impact client expectations.

Partner with sales, estimating, development, package engineering, purchasing and production in order to supply new products to customers and satisfy brand launch and repeat order requirements.

Drives alignment with operational department heads, including planning, quality, production, purchasing, materials management, and shipping by effectively communicating order execution needs and works through challenges in the order delivery process.

Oversees order processing, ensuring that purchase orders match quotes. Manage the total open order report and develop accurate Monthly and 3Month Revenue Forecasts so other business leaders understand and subsequently manage respective areas to support and achieve profitability goals.

Understands customer contact points and expectations. Manages client expectations through ensuring CPM team is timely entering orders, conducting weekly status calls, maintaining project trackers, and updating open order reports.

Manage the CPM department by balancing workload, cross training, and hands on supporting during peak processing periods. Timely resolves both department and cross functional opportunities, turning issues into solutions.
Addresses department resources needs including, hiring, development and discipline of project managers. Conducts job performance annual reviews, appraisals, and quarterly reviews.
Develops and adheres to department and overall company budgets.

Experience: Candidates should have 10 + years of progress customer care and project management experience within a contract manufacturing or similar environment, preferably in the personal care or similar market.
Should have least 3+ years of managing a group with team leaders of 5-10 people and can demonstrate strong relationship building skills with sales, estimating, operations, procurement, quality and finance.

Education: Bachelor's degree (B. A.) from four-year college or university is required with an MBA preferred. Related functional and industry experience and or training;or equivalent combination of education and experience will be considered.

Managerial Skills: This is a leadership position that requires the ability to inspire, motivate, and manage a large team of customer care and project management professionals in order to maximize performance and business results.

Computer Skills: individual should have thorough knowledge of ERP and CRM systems, Excel, and other analytical and presentation software.

 

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David Glickman

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About South Plainfield, NJ

Unlock your next career move in the vibrant city of South Plainfield, New Jersey! Nestled in the heart of the Garden State, South Plainfield offers a perfect blend of urban excitement and suburban charm. With easy access to New York City and Philadelphia, this area boasts a thriving job market, excellent schools, and a diverse community that welcomes all. Explore job opportunities in industries like healthcare, tech, and manufacturing, and enjoy the scenic beauty of Cedar Brook Park or catch a show at the historic State Theatre New Jersey. Indulge in delectable local cuisine, visit the vibrant art galleries, or cheer on the New Jersey Devils at the Prudential Center. Join us in South Plainfield, where career growth meets a rich cultural tapestry - your future awaits!
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Drew Anson

Chief Delivery Officer

Drew Anson is Chief Delivery Officer at Phaxis, a Workforce Solutions Company based in New York.

In this role, Drew leads the delivery and recruiting working closely with the leadership team to define a model that is efficient at supporting the firm s current needs and is scalable for future growth.

Drew is a seasoned executive with more than 13 years of Services & Recruitment experience. In that time, he has supported numerous Fortune 100/500/1000 organizations across industries by providing global workforce solutions, namely resources and thought leadership for large-scale projects, implementations, and managed services.

Prior to joining Phaxis predecessor firm Park Hudson in 2021, Drew spent three years at engineering technology and talent solutions firm, Collabera, as Director of Sales in North Carolina. Earlier in his career, he spent nearly eight years at Insight Global, most recently as Sales Manager of the Columbus, OH office.

He holds a degree from Central Michigan University in Sales & Marketing.

Favorite Book: Extreme Ownership Jocko Willink & Leif Babin
Favorite Team: Michigan Wolverines
Inspirational Quote: There is no substitute for hard work. Thomas A. Edison