Phaxis

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Customer Service

New York, NY 10017

Posted: 07/09/2024 Employment Type: Contract Job Number: 22542408 Pay Rate: 17.0-19.0 USD/Hour

Job Description

  • Obtains information from doctors and/or providers and enters data into the medical management information system to enable clinical staff to correctly apply assessment tools.
  • Creates case files for services that require authorization and maintains accurate data in all applicable systems to ensure prompt decision-making and accurate claims adjudication.
  • Delivers strong customer service and problem solving while providing triage and management of calls with accuracy of data collection and ensuring established call performance targets are consistently achieved.
  • Tracks and monitors customer complaints concerning service requests. Reports any unusual or complex issues/trends to management;recommends corrective actions.
  • Provides triage and management of calls ensuring that established call performance targets are consistently achieved.
  • Provides feedback to leadership regarding training needs
  • Collaborates with management to determine the best approach to service customers, handle repeat vendor issues and other job-related matters to maximize and improve delivery, billing and payment of goods and services.
  • Protects the confidentiality of member information and adheres to company policies regarding confidentiality.
  • Participates in special projects and performs other duties as assigned.
  • Has strong organizational skills

Work Experience:
  • Minimum of two years of experience in a customer service role Required
  • Excellent oral and written communication skills Required
  • Advanced personal computer skills, including Word, Excel or Access Required
  • Utilization Management experience Preferred
  • Health care background Preferred

Meet Your Recruiter

Stacey Behar

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Drew Anson

Chief Delivery Officer

Drew Anson is Chief Delivery Officer at Phaxis, a Workforce Solutions Company based in New York.

In this role, Drew leads the delivery and recruiting working closely with the leadership team to define a model that is efficient at supporting the firm s current needs and is scalable for future growth.

Drew is a seasoned executive with more than 13 years of Services & Recruitment experience. In that time, he has supported numerous Fortune 100/500/1000 organizations across industries by providing global workforce solutions, namely resources and thought leadership for large-scale projects, implementations, and managed services.

Prior to joining Phaxis predecessor firm Park Hudson in 2021, Drew spent three years at engineering technology and talent solutions firm, Collabera, as Director of Sales in North Carolina. Earlier in his career, he spent nearly eight years at Insight Global, most recently as Sales Manager of the Columbus, OH office.

He holds a degree from Central Michigan University in Sales & Marketing.

Favorite Book: Extreme Ownership Jocko Willink & Leif Babin
Favorite Team: Michigan Wolverines
Inspirational Quote: There is no substitute for hard work. Thomas A. Edison